Privacy Policy

1. Introduction

Nebula Hosting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server hosting platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you register
• Payment Information: Billing address and payment method details (processed securely through our payment provider)
• Support Communications: Any information you provide when contacting our support team
• Server Configuration: Settings and preferences for your hosted servers

2.2 Information Collected Automatically

• Usage Data: Server resource usage, uptime, and performance metrics
• Log Data: IP addresses, browser type, access times, and pages viewed
• Device Information: Device type, operating system, and unique device identifiers
• Cookies: Session and preference cookies for functionality and analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and send billing-related communications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Send technical notices, updates, and security alerts
• Communicate about products, services, and promotional offers (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our services (payment processing, analytics, infrastructure)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, or safety of Nebula Hosting, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and remember your preferences
• Understand how you interact with our services
• Analyze and improve the performance of our platform

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or business purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]

9. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• The right to lodge a complaint with a supervisory authority
• The right to withdraw consent at any time
• The right to object to processing based on legitimate interests

Our legal basis for processing your personal data includes: contract performance, legitimate interests, legal obligations, and your consent where applicable.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: